We are committed to protecting and respecting your privacy. We take the privacy of all of our customers and site users (you) very seriously and take great care to protect your personal information.
Please read the following policy carefully to understand what personal information we may collect from you, how we may use it, and your rights in respect of our use. By using this website and registering on or purchasing from it, you accept the terms of this Privacy and Cookies Policy.
We do not require that visitors reveal any personal information in order to access our main website, however some personal information is required to participate in certain activities, and we may collect and process the following personal information:
We encourage parents and guardians to spend time online with their children and take an active role to protect the privacy of their children. Parents and guardians should instruct their children never to give out real names, telephone numbers, addresses, or any other identifying information over the Internet without first getting their permission. No information should be submitted or posted to our website by visitors under 13 years of age without the consent of their parent or guardian. If you are under 13 and you want to register with the site, then you will need the consent of a parent or guardian. The parent or guardian which provided consent in accordance with this paragraph shall at all times be permitted (using the contact details set out at the end of this Privacy and Cookies Policy) to request access to their child's information, request that any information be deleted and/or refuse to allow any further collection or use of their information.
We may use information held about you in the following ways:
From any point after you have entered our website we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service.
Please note that if you restrict or block cookies this website uses, this may reduce the performance and usability of the site.
The information we collect from you will be transferred to, and stored on, our web hosted server in the UK. Your information may therefore be transferred to and stored at a destination outside the country in which you are resident. Your information may also be processed by staff who work for us. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing.
We may use your data to provide you with information about goods and services which may be of interest to you.
We will only contact you by electronic means (email or SMS) where you have consented to be contacted.
You have the right to ask us not to process your personal data for marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your data for such purposes.
You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can change your mind at any time either to opt in or to opt out of receiving communications from us or third parties by contacting us using the contact details set out below.
We will use our reasonable endeavours to communicate with you according to the preferences that you share with us.
We will use your financial information to enable payment authorisation and billing. When you purchase any products from us, your consent is given to provide your financial information and personal information to those third parties necessary to process your transaction with us, such as credit card companies, banks and companies that handle delivery and shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection. We will not share your financial information with third parties without your consent for any other reason.
All financial information you provide to us is encrypted for security purposes.
We will not disclose your personal information to third parties with the exception of the following limited circumstances:
In these circumstances we will use our reasonable endeavours to ensure your information is properly protected and processed under strictly controlled conditions and in accordance with current data protection legislation.
If you do not set up an account with us but choose to make a purchase through the guest checkout function of the site, this Privacy and Cookies Policy will apply (to the extent it is relevant) to the information you provide to us in connection with the purchase.
You have the right of access to, and to receive a copy of, information held about you. We will charge you a fee of around £10, to meet our administration costs in providing you with the information and we will generally do so. Please contact us if you wish to see a copy of the information we hold and we will respond to you within 40 days of receiving your request once the validity of it has been confirmed. We will require proof of identity to be provided before we can respond to any such access request.
If for any reason you are concerned that the personal information held by us is not correct, or you wish to have your name or information removed from our records, please contact us, and we will happily review, update, or remove information as appropriate.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Cookies Policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Please keep in mind that whenever you voluntarily disclose personal information online (e.g. on message boards, through e-mail, or in chat areas) that information can be collected and used by others.
Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page. Please check this page from time to time to ensure that you are aware of any changes to our Privacy and Cookies Policy. Your continued use of this website will be deemed to signify your acceptance to any changes to our Privacy and Cookies Policy.